General
General queries and frequently asked questions
- How do you ensure that data and your systems are secure? Are you GDPR compliant?
- I would like to find out more about your products. Can you put me in touch with my local Business Development Manager?
- How can I submit an application?
- What identification checks are required when submitting an application?
- I am experiencing issues with the portal and cannot log in. Who can I contact for assistance?
- An investor has changed their address, who should I contact at Blackfinch to update their details?
- I need to arrange a transfer of agency for an investor, who should I contact?
- The investor has changed their bank details, who can I contact at Blackfinch to update this?
- How can I obtain a valuation report for my client?
- How can my client view their investment online?
- An investor has passed away, who should I contact at Blackfinch?
- How can my investor stay updated on the progress of their Blackfinch investment?
- How can I contact you?
- How do you ensure that vulnerable clients are identified and their needs catered for?
- To whom should a cheque be made payable?
- What support can Blackfinch offer clients?
- Where should an application form be sent?
- Does the company have a formal business continuity management plan?
- Which regulatory bodies supervise your company?
- Is there a current Target Market Assessment document?